Our Promise & Shipping info

Our Promise

We guarantee our plants for the first 2 weeks. In the unlikely event you receive a damaged item, please get in touch. We offer refunds or replacements. The most important thing to us is a happy customer.

If you need to get in touch, please email us at hello@bo-tanical.com or click the contact us link at the bottom of the page.

We aim to reply to you within 24hrs.


Shipping Info

NATIONAL SHIPPING VIA DPD £6.99 (UK MAINLAND ONLY) We aim to ship orders within 7 days, usually we would process orders within 24hrs but due to the impact of Covid19, orders can take up to a week to be shipped. Thank you for bearing with us.

Unfortunately we currently cannot ship to AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY (ALL), HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL) Northern Ireland BT (ALL) Jersey JE (ALL)

LOCAL DROP OFF £3.99 (7 Miles from Norwich) We aim to deliver your order within 3 working days. If you're not sure if you're within our cheaper local drop off option, simply put 'Norwich' and your address into Google Maps to see if you fall within our 7 mile limit.

CLICK AND COLLECT (Free) This can be selected at the checkout. We will email you when your order is ready to collect, we usually email within 24hrs. Warehouse - Unit 1 Halifax Court, 50 Hurricane Way, Norwich, NR6 6JB. (Mon-Thur 10-3)

Please collect within 3 days or contact us if that's not possible. Please note, the warehouse is not open to the public, click and collect only, thanks