Our Promise & Shipping info

Our Promise

We guarantee our plants for the first 2 weeks. In the unlikely event you receive a damaged item, please get in touch. We offer refunds or replacements. The most important thing to us is a happy customer.

If you need to get in touch, please email us at hello@bo-tanical.com or click the contact us link at the bottom of the page.

We aim to reply to you within 72 hours.


Shipping Info

NATIONAL SHIPPING VIA DPD £6.99 (UK MAINLAND ONLY) We aim to dispatch orders within 7 working days. Once they have been dispatched, DPD/Royal Mail will be in contact with details of your delivery and deliver your order within 24 hours.

Unfortunately, due to an increase in shipping costs, we currently cannot ship to AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY (ALL), HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL) Northern Ireland BT (ALL) Jersey JE (ALL)

LOCAL DROP OFF £3.99 (7 Miles from Norwich) We aim to deliver your order within 3 working days. If you're not sure if you're within our cheaper local drop off option, simply put 'Norwich' and your address into Google Maps to see if you fall within our 7 mile limit.

CLICK AND COLLECT (Free) This can be selected at the checkout. We will email you when your order is ready to collect, we usually email within 24hrs. Warehouse - Unit 1 Halifax Court, 50 Hurricane Way, Norwich, NR6 6JB. (Mon-Thur 10-3)

Please collect within 3 days or contact us if that's not possible. Please note, the warehouse is not open to the public, click and collect only, thanks